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  Easy payment plans available with no charges.

PURSUE YOUR DREAMS - GAIN A RESPECTED DEGREE STUDYING ONLINE
Unlock Your Ambition

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.
Key facts about Level 3 Diploma in Customer Service
  • Mandatory Units Group A
    - Organise and deliver customer service
    - Understand the customer service environment
    - Understand customers and customer retention
    - Resolve customers’ problems
    - Principles of business
    - Manage personal and professional development

    Optional Units Group B
    - Develop resources to support consistency of customer service delivery
    - Use service partnerships to deliver customer service
    - Resolve customers’ complaints
    - Gather, analyse and interpret customer feedback
    - Monitor the quality of customer service
    - Understanding customer service staffing schedules
    - Principles of customer service improvements
    - Principles of managing customer service performance
    - Understand customer relationships and customer retention
    - Understanding effective communication in customer services

    Optional Units Group C
    - Negotiate in a business environment
    - Promote equality, diversity and inclusion in the workplace
    - Manage team performance
    - Manage individuals’ performance
    - Collaborate with other departments
    - Negotiating, handling objections and closing sales 3 4 22
    - Obtaining and analysing sales-related information
    - Buyer behaviour in sales situations
    - Manage incidents referred to a contact centre
    - Lead direct sales activities in a contact centre team
    - Bespoke software
Why choose LSIB ?
  • Your qualification is recognized and accepted world over.
  • Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSIB online community.

  Duration
6 months 9 months
  Course Delivery

Online

  Entry Requirements

One of the following:

  Course Content

Mandatory Units Group A
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development

Optional Units Group B
- Develop resources to support consistency of customer service delivery
- Use service partnerships to deliver customer service
- Resolve customers’ complaints
- Gather, analyse and interpret customer feedback
- Monitor the quality of customer service
- Understanding customer service staffing schedules
- Principles of customer service improvements
- Principles of managing customer service performance
- Understand customer relationships and customer retention
- Understanding effective communication in customer services

Optional Units Group C
- Negotiate in a business environment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Collaborate with other departments
- Negotiating, handling objections and closing sales 3 4 22
- Obtaining and analysing sales-related information
- Buyer behaviour in sales situations
- Manage incidents referred to a contact centre
- Lead direct sales activities in a contact centre team
- Bespoke software

  Assessment

Assessment is done via submission of Assignment and written exam.

The fee for the programme is as follows:

GBP £1250 GBP £950

  Payment plans

Please find below available fee payment plans:

6 months - GBP £1250 ● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university


9 months - GBP £950
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university

  Accreditation

Please Note:-

  • London School of International Business (LSIB)

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