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  Easy payment plans available with no charges.

PURSUE YOUR DREAMS - GAIN A RESPECTED DEGREE STUDYING ONLINE
Unlock Your Ambition

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

This 60 credit Level 2 programme is specially designed to render a specialist vocational qualification and National Occupational Standards where ever possible.

Programme Objective
● Providing public sector experience to our learners to develop their professions to deal with public services
● Assist the learners to enhance their skills at intermediate levels
● Assist our learners to get employed or entering employment in the business and administrative sector
● Rendering opportunities for our learners to engage on the level skills enhancement in a business context
Key facts about Level 2 Diploma in Public Services and Operational Delivery
  • Level 2 Diploma in Public Services and Operational Delivery consists of 4 mandatory units (10 credits each) and 2 options units (10 credits each) for a combined total of 60 credits

    Mandatory Units (Each unit is of 10 credits)
    ● Work safely in public service
    ● Maintain competence, knowledge and standards of conduct in public service
    ● Work as a team member to deliver public service
    ● Recognise diversity when delivering customer service

    Optional Units (Select any 2, each unit is of 10 credits)

    ● Process information about customers
    ● Deal with customers using bespoke software
    ● Deal with customers by telephone
    ● Use questioning techniques when delivering customer service
    ● Dealing with customers face to face
    ● Deliver customer service to difficult customers
    ● Resolve customer service problems
    ● Promote additional services or products to customers
    ● Support customers using self-service technology
    ● Deal with customers by telephone
    ● Processing customers’ financial transactions
Why choose LSIB ?
  • Your qualification is recognized and accepted world over.
  • Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSIB online community.

  Duration
6 months 9 months
  Course Delivery

Online

  Entry Requirements

One of the following:

  Course Content

Level 2 Diploma in Public Services and Operational Delivery consists of 4 mandatory units (10 credits each) and 2 options units (10 credits each) for a combined total of 60 credits

Mandatory Units (Each unit is of 10 credits)
● Work safely in public service
● Maintain competence, knowledge and standards of conduct in public service
● Work as a team member to deliver public service
● Recognise diversity when delivering customer service

Optional Units (Select any 2, each unit is of 10 credits)

● Process information about customers
● Deal with customers using bespoke software
● Deal with customers by telephone
● Use questioning techniques when delivering customer service
● Dealing with customers face to face
● Deliver customer service to difficult customers
● Resolve customer service problems
● Promote additional services or products to customers
● Support customers using self-service technology
● Deal with customers by telephone
● Processing customers’ financial transactions

  Assessment

Assessment is done via submission of Assignment and written exam.

The fee for the programme is as follows:

GBP £1250 GBP £950

  Payment plans

Please find below available fee payment plans:

6 months - GBP £1250 ● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university


9 months - GBP £950
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university

  Accreditation

Please Note:-

  • London School of International Business

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