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  Easy payment plans available with no charges.

PURSUE YOUR DREAMS - GAIN A RESPECTED DEGREE STUDYING ONLINE
Unlock Your Ambition

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role.

The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.
Key facts about Level 2 Diploma in Customer Service
  • Mandatory Units

    • Deliver customer service (10 credits)
    • Unit 02 Understand customers (10 credits)
    • Unit 03 Principles of customer service (10 credits)
    • Unit 04 Understand employer organisations (10 credits)
    • Unit 05 Communication with the customers (10 credits)
    • Unit 06 Resolve customer service problems (10 credits)
Why choose LSIB ?
  • Your qualification is recognized and accepted world over.
  • Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSIB online community.

  Duration
6 months 9 months
  Course Delivery

Online

  Entry Requirements

One of the following:

  Course Content

Mandatory Units

• Deliver customer service (10 credits)
• Unit 02 Understand customers (10 credits)
• Unit 03 Principles of customer service (10 credits)
• Unit 04 Understand employer organisations (10 credits)
• Unit 05 Communication with the customers (10 credits)
• Unit 06 Resolve customer service problems (10 credits)

  Assessment

Assessment is done via submission of Assignment and written exam.

The fee for the programme is as follows:

GBP £1250 GBP £950

  Payment plans

Please find below available fee payment plans:

6 months - GBP £1250 ● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university


9 months - GBP £950
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Stage 2 Fee GBP £4900 is payable directly to the university

  Accreditation

Please Note:-

  • London School of International Business (LSIB)

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